Update on AmazonFail

First off, it has been noted that the de-ranking wasn’t limited to GLBT issues and erotica, but also notably affected books on disability and sexuality as well as feminist books, books on sexuality, and books on topics such as suicide prevention and rape.

In terms of the massive PR fail that has been going on, Amazon went from the vague and not very credible “glitch” explanation to this:

This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.

It has been misreported that the issue was limited to Gay & Lesbian themed titles – in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon’s main product search.

Many books have now been fixed and we’re in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.

Here are some good posts that point out the flaws with Amazon’s explanation:
This Is Not A Glitch, #amazonfail
Seattle PI has new #amazonfail statement
Amazon’s censorship sparks angry protests
Amazon Rep: This was not a “glitch”
Amazon Is Embarrassed By “Ham-Fisted Cataloging Error”

There’s also the disconcerting parallel between the pattern of the feature/glitch/whatever showing up on books from smaller presses first and only after some time has passed does it start showing up on books where people are likely to notice. As Lilith Saintcrow explains:

Now. Do you remember the Amazon POD fiasco? Cliffs Notes version: Amazon tried to take over a significant chunk of the print-on-demand industry by quietly removing “buy” buttons from small-press POD publishers who didn’t use Amazon’s POD service. The buttons would come back–if you switched to Amazon’s POD service, in essence giving them a bigger cut. It was greed pure and simple, and they started it with smaller presses and only backed off when there was a bit of a hullabaloo and larger presses (who still use POD technology) banded together to tell Amazon where to stick it.

We have the same pattern with AmazonFail. First very small press/authors are targeted, probably to gauge how big of a stink they’ll raise. If Amazon is not convinced the outcry will outweigh the (perhaps perceived) profits, it slowly mounts until Amazon has captured what it wants. The fact that Amazon has shot itself in the foot with this does not mean it wasn’t a deliberate step taken with another end in mind.

We also need to examine the implications behind Amazon having paid someone money to code this feature — regardless of whether this incident was a policy, a “glitch”, a mistake or whatever. Patrick does this in his post Amazonfail & The Cost of Freedom:

Think for a second about what Amazon did here. In the world of ecommerce, the search is king. Almost everybody who shops online visits a site to find a specific product. By intentionally obscuring and manipulating the search results of your site, you are making a clear statement: We don’t want you to read these books. I can tell you from experience that if something is difficult to find through a search, it will not sell. Not only was this a suspicious action on Amazon’s part, it had the potential to be very “successful” (ie, it would’ve greatly decreased the sales of those titles).

After quoting the above, Lilith Saintcrow responds with:

Exactly. This powerful weapon was created FOR A REASON. No company spends money on a tool that powerful that they don’t intend on using. A huge squawk over it being used improperly one time will not stop it from being used improperly in the future as soon as the hubbub dies down–but greater choice in Internet suppliers might.

In terms of how I’m feeling about the issue, Amazon isn’t getting my money even if it does offer an apology. I feel pretty much the way that are pretty much summed up in Kelley Eskridge’s take on Amazonfail from a managerial perspective:

Amazon is perceived right now as everything from deeply clueless to desperately stonewalling to deliberately deceptive. And of all the errors you can make as a manager, this is the worst — to communicate in a way that distances people even further. Amazon will never fully regain credibility with many of its customers, and they have no one to blame but themselves. They gave a generic “Daddy’s working on it” answer to a deeply divisive situation; they communicated “at” stakeholders instead of directly to them, on their own online turf; and they have so far refused to engage with the notion that people aren’t just curious or concerned, they are offended.

Lilith Saintcrow’s amazonfail-related entries is probably the most comprehensive breakdown I’ve seen yet and I would highly recommend reading through all of them.


Amazon censors women and queer people

So, I’m sure everyone has heard by now, but Amazon has recently made the decision to remove the sales rankings of so-called “adult” books in order to ensure that they don’t show up in some searches (like the default search) and bestseller lists.

Their rationale? The censoring books primarily written by and for queer people (and, in the case of erotica, some non-queer women as well) was done “[i]n consideration of our entire customer base”:

“In consideration of our entire customer base, we exclude “adult” material from appearing in some searches and best seller lists. Since these lists are generated using sales ranks, adult materials must also be excluded from that feature.”

Just to be clear, the criteria for the “adult” material that they’re using is pretty damn sketchy:

But as an online petition points out the following publications remain on the sales ranking system:

-Playboy: The Complete Centerfolds by Chronicle Books (pictures of over 600 naked women)
–Rosemary Rogers’ Sweet Savage Love” (explicit heterosexual romance);
–Kathleen Woodiwiss’ The Wolf and the Dove (explicit heterosexual romance);
–Bertrice Smal’s Skye o’Malley which are all explicit heterosexual romances
–and Alan Moore’s Lost Girls (which is a very explicit sexual graphic novel)

while the following LGBT books have been removed:

–Radclyffe Hill’s classic novel about lesbians in Victorian times, The Well of Loneliness, and which contains not one sentence of sexual description;
–Mark R Probst’s YA novel The Filly about a young man in the wild West discovering that he’s gay (gay romance, no sex);
–Charlie Cochrane’s Lessons in Love (gay romance with no sex);
–The Dictionary of Homophobia: A Global History of Gay & Lesbian Experience, edited by Louis-George Tin (non-fiction, history and social issues);
–and Homophobia: A History by Bryan Fone (non-fiction, focus on history and the forms prejudice against homosexuality has taken over the years).

There’s already a push to google bomb them by creating the phrase “amazon rank” as a synonym for being censored in regards to queer and/or erotic material (with careful attention to inconsistent logic). It’s made at least one newspaper, a letter writing campaign, and there’s even an online petition.

Here’s the letter I wrote to their customer service:

To whom it may concern,

I am one of the many who was shocked and disappointed by Amazon’s recent decision to remove the sales rankings of certain books in order to keep them from showing up on most searches and bestseller lists. As I am sure many others have said, the criteria for “adult” that the company has chosen to apply is inconsistent and ill-thought-out. Regardless of intention, the result of this decision was to further marginalize already marginalized groups such as women and queer people while leaving the explicit material of privileged groups such as men and heterosexuals largely untouched.

I find this level of lack of foresight and competence in a company unacceptable. For a web-based company, the decision to change even one part of the fundamental structure of its website is something that needs to be undertaken with great caution, thought, and care. In this case, before anything was done those in charge needed to clearly define the criteria for labeling a product “adult”, doing everything possible to ensure that said definition was as internally consistent and free of bias as possible.

By focusing on queer books (regardless of actual explicit content) and erotica (a genre with primarily female authors) while leaving clearly explicit but more normalized versions of “adult” material intact, Amazon has created an image for itself as a company that supports homophobia and sexism. I may be only one person, but I am still part of Amazon’s “entire customer base” and I do not feel that Amazon took my interests into “consideration” at all when the decision was made to make it harder for me to find books on queer theory, DVDs about the queer experience, and depictions of romance and sex written by women for women.

Before this happened I had intended to make a sizable purchase of various books, DVDs, and games from your site, but I cannot in good conscience support your site while this policy is in effect. I hope that this decision will be rescinded quickly with a full public apology given to the authors whose sales you have hurt and the customers who you have inconvenienced, and that any further consideration into the separation of adult material from non-adult material will be undertaken with much more deliberation and care than was taken with the current policy.

Sincerely,
Andrea Rubenstein

Amazon’s doing this has, obviously, pissed me off. Even more so because, living in Japan, I don’t have easy access to the kinds of English books and DVDs that I consume on a regular basis and therefore was gearing up to do a major purchase so my dad could bring it to me when he comes to visit. Now I need to take my shopping elsewhere, which will create more hassle for me than working with a company that already has my information on file. But, really, when the decision comes down to hassle versus supporting a company that obviously disdains me and my interests I’ll take the former any day.

For those of you interested in knowing more, here’s a link farm.

Via Tamora Pierce.


Responsibility of comedy writers

Although I had never heard of Graham Linehan before, he’s apparently a writer for some fairly popular UK comedies, including one called The IT Crowd.

Now, apparently there was a recent episode of that show that included a sub-plot involving a transwoman named April. The plot was basically that Douglas, the Asshole of the show, goes out on a date with her and during the date he propositions her. She seems reluctant and eventually tells him that she “used to be a man”, to which he says that it doesn’t matter and his offer still stands. Except, the twist is that he misheard her! He thought that she said she was “from Iran”; this leads to a physical fight where she throws the first punch but he ends it by throwing her through a glass window and the last the audience sees of her is her lying motionless in a pile of glass.

All this played up as comedy, mind you.

So, Graham has a blog and on this blog a commenter named Leanne pointed out to him that he isn’t writing in a vacuum and the kind of violence he used as humor has a real life correlation.

The first comment after hers? A guy telling her that she’s “oversensitive”. So far he’s been the only one and no flame wars have been started, so I suppose that’s something.

Graham’s response to her comment was as follows:

Thanks for the letter, Leanne. I’m sorry you didn’t like the show.

I don’t really feel the need to defend it further as it’s a very silly show, and not meant to be taken seriously. But thank you for remaining polite on a matter that obviously means a lot to you.

Ignoring all the other problems with the response, I find his claim that “it’s a very silly show, and not meant to be taken seriously” to be just another cry of “it’s just a television show!” that I’ve debunked in the past. Not only that, but framing it as an issue of being “taken seriously” or not completely misses the point. Just because people aren’t going to look at the show as something 100% true to life, it doesn’t mean that they won’t find truth in the themes.

Graham’s depiction of violence involving a transwoman that resulted from a sexual encounter where the man thought she was a ciswoman draws from real life situations which are prevalent enough that men who commit these violent acts defend themselves using something termed the trans panic defense. It is with this underlying theme that’s rooted in reality that Leanne was speaking to, rather than the “silly” comedy trappings of the final depiction.

In fact, I would go even further and argue that the humor of the scene is dependent on the audience, at least a little bit, sympathizing with Douglas*. While April is upfront about her past (and I do give Graham minor points for not making her “trick” him into having sex under “false pretenses”), it’s significant that she throws the first punch. By initiating the violence, it lessens Douglas’ fault in the assault and one could argue that it even goes so far as to justify said violence***. And, since the violence is played for laughs, the audience doesn’t have to actually think about sad/scary things like how the same kind of violence happens in real life but with tragic consequences.

Ultimately, Graham is right; he doesn’t have to defend his work. He can write whatever he wants to write as long as the networks are buying it. But I find it to be rather intellectually dishonest for him to use “it’s a very silly show, and not meant to be taken seriously” as an excuse to try and weasel out of the responsibility his writing, as part of a fairly popular television show, plays in not only shaping popular culture but also in reinforcing the beliefs of his audience.


* Darren, the commenter who called Leanne “oversensitive”, argued that it was Douglas who was meant to be the butt of the joke**. While this would seem to fit the way that the show treats Douglas’ character in general, it’s hard to agree that April “gave as good as she got and got the better of him in the end” when he threw her through a glass window and that was the end of it. Or am I missing a part where he actually faced some real consequences like jail time for assault (doubtful since she threw the first punch)? What about even some in-show criticism of his actions from the characters we’re supposed to see as sympathetic?

** Darren also argued that we were supposed to see Douglas’ actions/opinions as bigotry, but I don’t buy that as his views are fairly common. One might argue that those opinions are more extreme than that of the average person, but I’m not so sure. In my experience (which has been backed up by the various research I’ve done into trans* issues) most people I’ve talked to about transwomen believe that transwomen are, if not “men”, at least not fully “women”. In the case of the heterosexual men, most of them say that they would not only not date a transwoman, but if they slept with one and found out later that she was trans they would be “disgusted” and more than a few said that they would want to do violence to her. And, mind you, most of the people I have access to, while not anti-oppression activists, are left-leaning and at least try to be conscious about issues of oppression.

*** For evidence to back up my assertion, I cite Andrew’s comment, where he says, “Leeane – if you recall in the episode, April threw the first punch. She started it and so deserved everything she got.”


Was the pill all that revolutionary?

My dad loves, and I mean loves, to talk about how the pill is what enabled women to become equal. He talks about it as if it’s the end-all-be-all of contraceptive and that something like women having a pill that they can take to prevent pregnancy was the deciding moment in the struggle for equality. Now, I think he presents it this way mostly because my family tends to talk in hyperbole, but I do think that it’s a reflection of the common way of thinking of the pill as freedom for women.

Now, obviously the pill has done some great things for some women. I’m not disputing that. But I would like to highlight a post by BetaCandy, How the pill revolutionized sex… for men, where she questions the conventional wisdom that the pill was some miraculous discovery for women everywhere:

We already had the solution to women’s freedom to have sex without worries about pregnancy: condoms. So why did we need a pill to market the concept that women could now have sex as they pleased?

Because men didn’t like condoms, and this “sexual freedom” women were being granted took place within a framework of having to sexually appeal to men and their preferences. I realize there were other apparent advantages to the pill: it was more convenient, it didn’t interrupt the moment, and for a lot of women it made periods more manageable (which sounds trivial to those who’ve never experienced grossly difficult or irregular periods, but trust me: it seems like a godsend at the time). But it wasn’t marketed as “convenient”; it was marketed as “freedom”, when condoms already provided that very freedom, plus STD protection, without side effects.

And I think that’s something that’s important to think about because so many things that are packaged in our society as “freedom” for women really translate into some freedom for women, but much more freedom for men. I feel like the rhetoric of the pill as revolutionary is symptomatic of the way women’s needs and wants are subsumed by greater narratives that, ultimately, cater more towards the needs of others rather than the needs of ourselves.


Amber Hawk Swanson: "Feminism?" and Realdolls

A feminist artist named Amber Hawk Swanson has been profiled in a Chicago Reader article called When Amber Met Amber. Given the recent discussions here about author intent versus conveyed message, I’m not entirely sure how I feel about the work that was profiled.

What follows is less a critique, because I can’t properly critique a work without seeing it, and more a gathering of impressions. I’m interested to know what impressions you get from all this, as well, and would highly recommend reading the article in full. Continue reading


Early sex education

Is the vocabulary to properly talk about our own bodies too sophisticated a topic for children to be introduced to as early as kindergarten? Bill O’Reilly seems to think so, at least in regard to the word “uterus”, which apparently the mere knowledge that a woman has one is enough to “blast” a child out of their childhood.

It’s interesting how taboo words get rationalized by terms like “sophisticated” and stigmatized as being harmful for kids, especially when a basic knowledge of the term (that babies come from a part inside a woman called a uterus, for instance) is something that can help build a strong foundation for us to know our own bodies and what they do.

What do y’all think? Should we introduce children to the correct terms for their bodies, even the taboo parts, early on, or should we use/invent sanitized words that mean the same thing (like “wee-wee” instead of “penis”)?

Via Iris forums.


Am I the only one bothered by this?

This was supposed to be a rant on a recent NY Times article called To Appeal to Women, Too, Gadgets Go Beyond ‘Cute’ and ‘Pink’ (feel free to bingo it in my stead), but I got to reading a Gizmodo article called NY Times: Smaller, Easier to Use Gadgets Are Made for Women and was distinctly bothered by it.

I was heartened by the unabashed use of “sexist” to describe the NYT article, and the fairly good breakdown of why the stereotypes are insulting and wrong. But three things that showed up soured my reading of the article, to the point where it sticks as a negative in my memory rather than a positive. Three things in particular got me: the accompanying picture and two of the “jokes” that Matt Buchanan, the author of the article, cracked. Continue reading


The beauty myth and character design

One of the points I constantly bring up as a barrier to gender inclusive game design is how women are hypersexualized — meaning that they are constructed to be characters whom presumably male characters would like to have sex with, they are often portrayed with exaggerated sexual characteristics (how often do you find a female character with A-cups? Or with a non-curvy figure?), and presented in a way (through costuming and posing) that is meant to show them as sexually available.

One of the most, if not the most, common rebuttal I get to this argument is to reduce my logical arguments to me saying that the only “acceptable” avatar is an “ugly” one. This, of course, is a problematic reaction on many different levels. I would first like to clear up the argument I’m actually making, then delve into an analysis why the dichotomy of “ugly” versus “pretty” used in the rebuttals is not a useful one, and finally offer suggestions for what companies can do to be more inclusive in their character design. Continue reading